Refund Policy

Effective Date: [October 25th 2022]

At I Videos Play Videos, we are committed to delivering a safe, engaging, and enjoyable experience for all users and content creators. While we aim for complete satisfaction, we understand that issues may arise. This Refund Policy outlines the terms, conditions, and procedures for requesting refunds for purchases made through I Videos Play Videos.

1. Eligibility for Refunds

Refunds may be considered and issued under the following conditions:

a. Technical Issues

You were unable to access or use a purchased feature, service, or subscription due to a technical error caused by I Videos Play Videos.

b. Billing Errors

You were charged incorrectly or were billed for a service you did not authorize or intend to purchase.

c. Service Not Delivered

The content, feature, or premium access you paid for was not delivered as promised or did not function as expected.

d. Unauthorized Transactions

You discovered an unauthorized transaction or fraudulent activity on your account.

e. Subscription Cancellation

If you cancel your subscription within the eligible refund period (outlined in Section 2), you may qualify for a refund.

Refunds will not be granted under the following circumstances:

  • Change of mind after a successful and completed transaction.

  • Violation of our Terms of Service or Community Standards.

  • Refund requests made after the eligibility period has expired.

  • Incomplete or incorrect refund request submissions.

2. Refund Eligibility Period

The eligibility period for submitting a refund request depends on the type of purchase:

  • Subscriptions: Refund requests must be submitted within 7 days of the initial charge or renewal.

  • One-Time Purchases (e.g., virtual tokens, access fees): Refund requests must be submitted within 48 hours of the transaction.

  • Digital Content (e.g., exclusive videos, creator support): Refunds are only eligible if the content was not delivered or could not be accessed due to a platform error.

3. Refund Process

3.1 Contact Support

To initiate a refund request:

  1. Email us at [[email protected]].

  2. Include the following information:

    • Your account details (username, email, or phone number).

    • Transaction ID or proof of purchase.

    • A detailed explanation of the issue.

    • Screenshots or supporting evidence, if available.

3.2 Verification Process

Once your request is received:

  • Our support team will review your request within 3–5 business days.

  • We may contact you for additional clarification.

  • You will receive a decision after the review is complete.

3.3 Refund Decision

If your refund is approved, we will process the refund to your original payment method.
If your refund is denied, we will provide an explanation and offer possible alternatives or solutions.

4. Refund Processing Time

Refunds, if approved, will be processed according to your payment method:

  • Credit/Debit Cards: 5–10 business days, depending on your bank.

  • Mobile Payments or Wallets: 3–5 business days.

  • In-App Purchases via App Stores: Refunds must be requested directly through the store provider (e.g., Google Play, Apple App Store).

5. Important Notes

  • Partial Refunds: In certain situations, only a portion of your payment may be refunded (e.g., if part of the service has already been used).

  • Non-Refundable Fees: Some transaction or platform fees may be non-refundable depending on your payment method.

  • Frequent Refund Requests: Repeated refund requests or abuse of this policy may lead to account restrictions or termination.

6. Subscription and Cancellation Policy

a. Auto-Renewal

All subscriptions auto-renew unless canceled at least 24 hours before the next billing date. Refunds for auto-renewals are only eligible if requested within 7 days of the renewal.

b. Canceling a Subscription

Subscriptions can be canceled through:

  • The I Videos Play Videos app or website account settings.

  • Your Google Play or Apple Store subscription settings (for app store purchases).

7. In-App Purchases Through App Stores

If you made a purchase through the Google Play Store or Apple App Store:

  • Refunds must be requested directly through their support channels.

  • Visit Google Play Refund Support or Apple Support for more information.

8. Contact Us

For any questions or refund support, reach out to us via:

9. Learn More from ChatOn Global (Powered by D-N Developers)

Want to improve your creator experience and understand monetization and refund handling better?
Visit ChatOn Global by D-N Developers for detailed guides, tools, and customer support solutions tailored to digital platforms like I Videos Play Videos.

10. Changes to This Policy

We reserve the right to modify or update this Refund Policy at any time. Any significant changes will be communicated through the app, website, or user email notifications.

Thank you for being part of the I Videos Play Videos community. We’re committed to fairness and transparency and are here to ensure your experience remains positive and rewarding.